Testimonials

 5/5

As a manufacturer, we rely on service agents like RSI, to be an extension of our factory in the field. We have worked with Marvin Hester and his team since the early 90's and they have always been very competent, timely and honest. They are truly one of the best service agents out there."

- Todd M. Hall

President, Glastender

I am often asked how you keep customers. One of the examples I use is RSI. Always deliver what you promise when you promise, be responsible when things go wrong, and always pick up a phone. I have always appreciated the capability of a professional organization that endures the test of time."

- Harold Gernsbacher

Former CEO, In Step Foodservice

I am proud to partner with you and wish I had RSI quality people in every major city. I sleep better at night knowing you have my back. Thanks for being my #1 service/installation company (nationwide not just in Texas)."

- Larry Gandy

Customer Service Supervisor, THERMO-KOOL/Mid-South Industries, Inc.

Refrigerated Specialist is one of the most highly respected service companies in the nation. As a wholesale distributor of commercial equipment in DFW, we lean on companies such as RSI to service all our products. We represent ice machines, refrigeration, dishwashers, a complete line of cooking equipment, as well as the beverage industry and RSI and their hot side CES service all our products. They are extremely professional organization that I recommend daily to end users as well as all manufacturers I represent."

- David Swille

Hart & Price

Knowledgeable service reps that care!"

- Roz Graham

Forbes, Hever & Wallace

Thank you so much for the quick response in a VERY sensitive situation. Not only did you make the initial call quickly but you returned and completed the repair and saved our relationship with our customer. I know how hard that was to do specially in the heat of the summer but this is the kind of great service that we can count on with you guys! Thanks again!"

- Mark Reece

Baker Distributing

These guys are the best refrigeration outfit in town! They are professional and fast at walk-in & refrigeration systems installations. I highly recommend them after using them for the last 17 years on almost all of my projects. If I have a choice, I always use these guys and you should too!”

- Wes Hayley

RSI has always done quality work on my equipment. Parts that need to be ordered are shipped quickly and the customer service is top notch."

- Marcus Montoya

I have leased equipment from Refrigerated Specialist, Inc. for over 20 years. They have always been great! Very professional and great to work with! I would highly recommend them!"

- Gil Inkelaar

El Chico - Tulsa

Wow! RSI is awesome! Customer service and the knowledge and skill level of their technicians are second to none. I have been in my career for 24 years and worked with several vendors from different trades. Troy truly went above and beyond in customer service. He came for a non-functioning walk-in freezer and repaired two more issues while on site. Spending a little time with him increased my knowledge of my own property! I have no problem recommending RSI to any Class A facility.”

- John Jackson

Anibal really worked hard trying to make those repairs to the RNS0608A. He did exactly what I wanted and never complained about it. It would have been good for him if it all would have according to the book but he kept going until it was done. I always make sure if a customer calls in here and it is in your territory I always recommend RSI for the task. Thanks to all of you for the great job(s)!"

- Randy DeBauch

Service Manager, Manitowoc Welbilt

It was Sunday morning and I just made one phone call to this place and let me tell you how amazing their technician was! He was so kind so professional and extremely patient. It took him 2-3 hours, but he fixed my walk-in cooler. Just want to say thanks and special thanks to Mike Brazile for his service. You're the best."

- Chef Shahla

Danny and Jordan did a great job installing my wine tap system and answering my questions along the way."

- Laura Black

This company is a fine company with a great group of hard workers! We've used them for all of our needs at Buttermilk Sky Pie! Most recently we received truly above and beyond service! Hats off to RSI and Troy Watson-field tech keeping customers first! I recommend you call them for your needs!"