What We Look for When Hiring Technicians
To be successful in this field, it is helpful to have certain skill sets and quality attributes. Here are the top six key skills and qualities that companies like ours look for when hiring technicians to join our team and be the best at their trade.
1. Technical skills
Commercial refrigeration and food equipment technicians need to be able to troubleshoot and diagnose equipment problems and repair or replace faulty parts. It is beneficial to have a technical background to set you up for success early in your career. People who have a background in other technical fields, hobbies, or trade school tend to have a higher success rate in becoming top technicians.
2. Problem solving
You’ll face a wide range of equipment problems in this field. You’ll need to be able to investigate to identify the root of the issue and find solutions to fix it quickly and efficiently. We look for people with a strong problem-solving mindset.
Every day is different in the world of commercial refrigeration and food equipment. Technology is constantly advancing to meet new guidelines, along with the equipment you are servicing. We want people who are adaptable and able to stay on top of the latest changes in the industry as a whole.
4. Time management
In the service field, you’ll often work in fast-paced environments, where time is of the essence. So, you need to be able to focus on your tasks and complete jobs in a timely manner.
5. Attention to detail
Failing to notice a minor issue can lead to bigger problems down the road or even a wrong diagnosis. So, you should pay close attention to the equipment in its entirety and take note of any small details or conditions that may affect the equipment.
6. Customer service
Being a technician is a customer-facing position. It is important to always be professional while working on equipment in a customer’s place of business. You will need to communicate effectively, answer questions (or get the answers), and provide exceptional customer service. Let’s face it, we are here to serve others!
These six basic skills are crucial for commercial refrigeration and food equipment technicians. So wherever you are in your career, refining these skills will help you get the job and succeed in your career.